About Alpine Corporation:

Our Vision:
We believe in the free enterprise system. We shall constantly treat our customers, employees, shareholders, suppliers and the community with honesty, dignity, fairness and respect. We will conduct our business with the highest ethical standards.

Our Mission:
Continually exceed our customers' increasing expectations.

Our Values:
Customer Satisfaction:
Customer satisfaction is the source of employee, shareholder, supplier and community benefits. We will exceed customer expectations through continuous improvement in quality, service, productivity and time compression.
Integrity:
Honesty and fairness are essential to the way we do business and how we interact with people. We are a company that keeps its promises. We do what we say we will do, and we will conduct ourselves in accordance with our code of ethics.

Our Employees:
The diversity and involvement of our people is the foundation of our strength. We are committed to their fair and effective selection, development, motivation and recognition. We will provide employees with the tools, training and support to achieve excellence in customer satisfaction.
Continuous Improvement:
is our way of life; change is valued for the competitive opportunities it presents.
Value:
created for our customers and suppliers is a prerequisite to continuing generation of value for our enterprise.

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TERMS AND CONDITIONS FOR SALE OF MERCHANDISE

Terms:

• Orders are payable Net 30 days with approved credit.
• New customers - Please provide 3-trade reference and one bank reference, Complete, and sign the credit application.  Processing may take 10-14 days, so you may prefer your first order to be credit card.
• We accept Visa, MasterCard, American Express and Discover Card.  If you wish to order by credit card, we require the following information: credit card number, expiration date, name (as it appears on the card), and the address where the credit card bill is received and three digits behind the credit card.
• All past due invoices are automatically assigned a 1% per month finance Charges.
• Sorry, no COD's.
• Merchandise prices and specifications in this catalog are current at the time of the printing and are subject to change without notice.

 Order Process:

• To order, call 1 (877) 710-0162  8:00 a.m. to 5:00 p.m. PST Monday through Friday.  Fax us at (562) 529-8955,  24 hours a day, or contact your local Sales Representatives.
• When placing an order, have your phone number, store name and address, shipping address (if different), PO number (if any), and item numbers and quantity ready.
• Minimum order: $500.00.  Price and minimum are subject to change without notification. Product availability is subject to prior sale. Wholesale trade only.
• New accounts must include: resale tax identification number, contact name and telephone number. All orders from new customers will be held for more than 15 working days in order for account information to be submitted. If the require information is not obtained within that time period, Alpine Corporation will cancel the order.

Shipping:

• Merchandise is shipped "Best Way" F.O.B. Paramount, California, unless otherwise specified on the order.
• Damage shipments are the responsibility of the customer. Inspect all packages and report visible damage to the carrier upon acceptance. Be sure to note all damages on the shipping papers before you sign it. Examine the Merchandise at once.
• Once a carrier company leaves our premise, they become responsible for the goods. Experienced packers pack our merchandise with outstanding packing methods and use material approved by carriers at all time. Alpine is not responsible for merchandise damaged in transit. The common carriers assume all responsibility for safe delivery of the merchandise and ALL claims must be filed directly with the common carrier within 10 days after receipt of goods. Damaged merchandise must remain in the original master carton with all packing from the carton.

Claims & Returns:

• All merchandise is not returnable for credit or exchange without permission from our office prior to actual return. Return merchandise is subject to a 25% restocking fee and customer is responsible for the return freight charge.
• All factory defects must be notified to Alpine within 10 days of the invoice date.  Any claims made after the 10^th day will not be considered as a legitimate claim.
• In order to serve our customer better, we require that you submit the following information at the time the claim is filed: invoice number, item number, and the condition of the merchandise.