Terms & Conditions

Wholesale Only

Order Placement

Our business hours are Monday to Friday 8:00 a.m. to 5:00p.m. PST. After office hours, send your order via fax to (562) 529-8955 or email your order to your sales representative.

E-Mail Option

Send e-mail to sales@alpine4u.com and included the following details:
  • Account Name
  • Account Number
  • Contact Name
  • Alpine Product Numbers and Quantities
  • Requested Ship Date
Your order will be entered into our system as soon as possible. If you would like to place an order for shipment the following day, please call us.

Credit Policy

For the convenience of customers with established credit, open accounts are available. It is expected that invoices will be paid when due. Extended credit terms must be arranged with your banker. New customers will be expected to pay for their initial orders before delivery by credit card. We will be happy to provide your company with a credit line if you can supply satisfactory trade and financial references.

Past-Due Accounts

Past-due accounts will be considered delinquent and placed on credit card based payment scheme on subsequent orders. Seriously past due accounts will be placed for collection with an agency such as Dun & Bradstreet. Collection fees, attorney and court fees are the responsibility of the debtor.

Dating

Delayed payment terms will be extended only to customers whose accounts are in good standing.

Service Charges

A 2% late charge will be added to past-due accounts (annual rate of 24%). Such charges are a penalty for late payment and must not be considered an offer to extended financing.

Credit Cards

We will accept Visa, Mastercard, Discover, & American Express in payment at time of purchase.

Prices

Prices are subject to change without notice and shipments will be invoiced at prices prevailing at the time of shipment.

Freight & Charges

  • Merchandise is shipped by common carrier and freight charges will be added to your invoice.
  • Once a carrier company leaves our premises, they become responsible for the goods. Experienced packers pack our merchandise with outstanding packing methods and use materi- al approved by carriers at all times. Alpine is not responsible for merchandise damaged in transit. The common carrier assumes all responsibility for safe delivery of the merchandise and ALL claims must be filed directly with the common carrier within 15 days after receipt of goods. Damaged merchandise must remain in the original master carton with all packing from the carton. You must write “DAMAGED” when signing for the shipment.
  • Due to the nature of our products, some items will be shipped in oversized cartons, which may result in higher freight costs.

Minimum Delivery Requirement

  • Minimum order (opening order or reorder) per-delivery point is $350.00 Wholesale trade only.
  • Backorders will be shipped without notification if within 60 days of original ship date.

FEDEX Ground Shipment

This is often the fastest and most economical way to handle small orders. Delivery and handling charges will be added to your invoice.

Claims for Hidden Damages

Claims for Hidden Damages or Shortages should be made as soon as possible after delivery, but must be made within 15 days. Shipments of damaged goods back to our warehouse are the responsibility of the customer. Inspect all packages and report visible damage to the carrier upon acceptance. Be sure to note all damages on the shipping papers before you sign it. Examine the merchandise at once.

Returns

If merchandise is accepted for return to our stock, it must be in perfect salable condition. Case goods must be in full, unopened, original cartons and freight must be prepaid to our corporate warehouse. Returns must have prior approval from our office in the form of a Return Merchandise Authorization (RMA) number. A 25% restocking charge will be deducted from the credit, except in the case of our error or defective merchandise.